Narratives of Hope is looking for a dedicated leader who will be able to help guide the direction and strategy of the nonprofit. The President, Vice President, and Board of Directors are looking for a mission-focused, strategic, and process-minded leader with experience in leading a team, and developing a performance and result driven culture among a group of diverse, talented individuals. The COO must be a leader who is able to help others at Narratives of Hope deliver measurable results and must actively push Narrative of Hope’s mission. Importantly, the successful COO will have the skills, sensitivity, and personal confidence to tap into the power that each member of the team brings to this mission.

All positions at Narratives of Hope are currently on an unpaid volunteer basis.


Reporting to the President and Vice President of Narratives of Hope, the COO will lead all internal operations and will have the following responsibilities:

  • Working in partnership with the President and Vice President, create yearly strategic plans and implement new processes and approaches to achieve it

  • Coordinate the annual operations plan

  • Lead the performance management process that measures and evaluates progress against goals for the organization

  • Provide for all staff a strong day-to-day leadership presence

  • Communicate the Narratives of Hope’s branded messages internally and externally

  • Develop curriculum, tools, and trainings for staff and department heads

  • Administrative aspects

Key Qualifications

  • As a prerequisite, the successful candidate must believe in the core values of Narratives of Hope and be driven by the mission.

  • Have or is pursuing a Bachelor's degree in communications, marketing, business, psychology, social work or related fields. (Preferred)

  • A successful candidate will have management and nonprofit experience.

  • Strategic Vision and Agility-ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan

  • Capacity Building—ability to effectively build organization and staff capacity, developing a top-notch workforce and the processes that ensure the organization runs smoothly

  • Leadership and Organization-exceptional capacity for managing and leading people; ability to connect with staff both on an individual level and in large groups; capacity to enforce accountability, develop and empower top-notch leaders from the bottom up, lead from the top down, cultivate entrepreneurship, and learn the strengths and weaknesses of the team so as to put people in a position to succeed

  • Action Oriented—enjoys working hard and looks for challenges; able to act and react as necessary, even if limited information is available; not afraid to take charge of a situation; can overcome resistance to leadership and take unpopular stands when necessary